Support
Get help with AI Agent Rx™ by MindBotics
AI Agent Rx™ by MindBotics is operated by MindBotics LLC. Whether you're stuck on a test run, have a billing question, or hit a bug, we're a single email away. For the fastest help, reach us at support@mindbotics.ai.
How to reach us
Email is the best way to get support — it reaches the whole team and keeps everything in one thread:
Looking for how the product works rather than a specific problem? The How it works guide walks through setting up clients, running web and voice tests, reading the score report, and applying a synthesized prompt.
Response times
We answer support email Monday–Friday and aim to reply within one business day. Paid plans are prioritized, and anything that looks like an outage or data issue jumps the queue regardless of plan.
All times are handled in US Eastern Time, which is also how timestamps are displayed throughout the app.
Before you write
You'll get a faster answer if your email includes:
- The email address you sign in with, and your organization / team name if you're on one
- What you were doing — the client, the channel (Web Agent or Voice), and the step where it broke
- The link to the run or report if it's about a specific test
- What you expected to happen versus what actually happened, plus a screenshot if you have one
Billing & account
Most billing changes are self-serve. From the Billing page you can change plan, update your card, or cancel — these open the secure Stripe billing portal. Card details are handled entirely by Stripe and never touch our servers.
- Plan limits: see Pricing for client and monthly test-run limits per plan.
- Failed payment: if a charge fails we'll email you a link to update your card; your data stays put while you fix it.
- Refunds or billing disputes: email support@mindbotics.ai and we'll sort it out.
Only organization admins can change a subscription. If you need a full data deletion, see Security & data.
Common questions
A test run is stuck or didn't finish.
Runs that stall are reaped automatically and marked failed so you can re-run them. If a run is stuck for more than a few minutes, start it again — and if it keeps failing, send us the run link.
Voice testing isn't available.
Voice QA testing is included on Pro and Agency plans. On Starter, only Web Agent testing is available — upgrade from the Billing page to unlock it.
Can I share a report with my client?
Yes — generate a public share link from the report. It gives read-only access to scores and findings only, and you can revoke it any time. More detail on Security & data.
How do I add teammates?
Admins can invite teammates as admins or members from the Team settings. Members can run tests and view reports; admins also manage billing and the team.
Outages & status
If something looks broken across the whole app, it may be us or one of the platforms we run on (Vercel, Supabase, Clerk, Stripe, Anthropic, or Vapi/Twilio for voice). Email support@mindbotics.ai and we'll confirm whether it's a known issue and keep you posted on the fix.